Our jewellery: Unfortunately delicate things can break. If this happens within the first month of purchase due to a manufacturing fault, we’re happy to repair it for free. After 1 month, the cost for repair will depend on the nature of the repair needed.
In terms of plating, yellow gold plating will wear off eventually. You can reduce this by keeping it away from perfume, sweat and water. If your plating wears off completely in the first month we will re-plate for free. After that we will charge a fee for re-plating.
Unfortunately we cannot take responsibility for broken chains. Please contact us if you’d like us to replace your chain for a fee.
Refund and Exchanges
Within 14 days of receiving your item you may exchange the item. Products being exchanged must be unused, unworn, undamaged and properly protected. Please keep proof of receipt in order to receive an exchange. No exchanges granted for items engraved. You will need to pay for postage when returning the item. We recommend using registered mail, as we are not liable for any items lost in the post.